CrossTec Releases New On-Demand Remote Support Tool

CrossTec Corporation has released ResQRemote, a user interaction solution based on a web text chat utility that any organization can add to their Web site. If an end user needs additional assistance, ResQRemote provides optional on-demand remote control and the ability to push out real-time screen demos for training and pre-sales presentations. ResQRemote also provides operator scripts, exit surveys for feedback, hardware and software inventory reports, a management console and more.

ResQRemote’s chat tool includes an easy-to-install Web chat button which lets visitors see if operators are available to answer questions. Organizations can set up various departments to accept text inquiries such as tech support, sales or shipping. The solution also enables one operator or department to pass off a text session to another staff member.

“By adding the ResQRemote chat button to a site, organizations can reduce shopping cart abandonment by quickly answering sales questions. This helps increase customer satisfaction by engaging them in live support discussions,” said David Richards, president of CrossTec.

From the chat window an operator can easily send the user a link which enables them to download a temporary, self-extracting file which will provide a one-time remote control session. A technician can then monitor the user’s screen or take full control of their keyboard and mouse to fix problems as if they were seated at the remote PC. ResQRemote does not require software installation or firewall configuration on the end user’s side. Besides remote control, ResQRemote also permits the technician to transfer files and instantly inventory and see what hardware and software is installed the remote PC.

ResQRemote Benefits:

> One-click sessions. No installation or firewall configuration required.
> Provides IT support and demos remotely from home or the office
> Saves unnecessary travel costs
> Achieves higher employee productivity and customer satisfaction
> Chat-to-assist lets users IM you questions first and then be converted to a live remote control session
> Provides best practices for protecting customer privacy and security
> Inventory hardware and software to see beneath the hood of users PC and problems
> Transfer files to users for faster updates and to provide better information
> Sales teams can demonstrate live presentations, screens and web pages to users
> Operator scripts let you provide sales and support teams with custom answers
> Optional Exit surveys give you immediate feedback from users

For a list of ResQRemote features, or to use the chat button to contact CrossTec please visit: http://www.crossteccorp.com/resqremote/remote-support.html